M1 has announced they will be offering one week rebate on home broadband fees to users affected by service outage on 12 May 2020.
To claim the rebate, affected users will be sent a one-click link via SMS and email from today (14 May 2020).
M1 Chief Executive Office, Manjot Singh Mann has also apologized for the disruption and “are taking extra measures to prevent recurrence of such incidents.”
In addition, the Infocomm Media Development Authority (IMDA) has also announced that investigations had been launched into the disruption.